Q: “I want to unlock my old iPhone XS to get some photos, but I’ve forgotten my passcode and it says the iPhone is unavailable. What do I do?”
The actual function of the unlock code is to lock your phone to prevent others from accessing your phone at will. If the iPhone prompts “iPhone Unavailable” or “Security Locked” with the message “support.apple.com/iphone/passcode”, what does this mean and how do you remove it? In this article, you can explore the answers to these questions.
What does ‘support.apple.com/iphone/passcode’ mean?
“support.apple.com/iphone/passcode” is a linked navigation URL that you can go to for more detailed instructions on what to do when your iPhone goes to the “iPhone Unavailable” or “Security Locked” screen.
Additionally, when you see the “support.apple.com/iphone/ passcode” message on your phone’s lock screen, you only have 10 passcode attempts before your device is completely locked (even if you eventually remember the passcode), and the time your iPhone is securely locked increases with the number of incorrect passcode attempts. The maximum limit of the timer is “try again in 1 hour”.
How to Remove ‘support apple com iPhone passcode’ Screen
If you have completely forgotten the unlock code of your iPhone and had to reset the device, next we are going to share the method to unlock an iPhone without a passcode to help you remove the ‘support apple com iphone passcode’ screen.
Way 1: Remove the Locked Screen via iPhone Passcode Genius
Removing “support apple com iphone passcode” screen is easier than you think with the help of a professional third-party iOS unlocking tool. iSunshare iPhone Passcode Genius can effectively solve iOS device-related passcode lockout issues such as removing screen passcode, Apple ID, MDM restrictions, and screen time passcode. It has helped thousands of users get back control of their phones and is worth a try.
Step 1: Go to the official website of iSunshare to download and install iPhone Passcode Genius, then launch the software. Click the “Unlock Lock Screen” option on the main interface.
Step 2: Connect your iPhone to your computer and click the “Next” button, the software will detect your iPhone.
If the iPhone Password Genius program does not recognize your iPhone automatically, put it in recovery mode.
Step 3: Then you will come to the firmware package download page, confirm your device information, and click “Download” to get the firmware package.
Step 4: Click “Unlock” and wait for a few minutes, the software will remind you that your iPhone has been successfully unlocked.
Way 2: Erase iPhone on Lock Screen [ iOS 15.2 or iOS 16]
Apple offers several options for unlocking your iPhone in case you forget your passcode, and the “Erase iPhone” button is one of them. It only works on devices running iOS 15.2 and iOS 16, and requires that the locked iPhone has a cellular or WiFi connection.
Step 1: After 7 failed passcode attempts, tap the “Erase iPhone” button (if it has one) that appears on the iPhone screen.
Step 2: Read the warning message that all content and settings on the device will be completely deleted and click “Erase iPhone” to confirm to continue.
Step 3: Enter your Apple ID password to log out, click “Erase iPhone” and wait for the erase job to complete, the lock screen with the message “support.apple.com/iphone/ passcode” will then be replaced by the iPhone restart screen.
Way 3: Erase iPhone via Find My
If your device is older and does not support iOS 15.2 and above, then the “Erase iPhone” button will not work. Don’t worry, if you remember the Apple ID and its passcode from the locked iPhone, then you can use iCloud’s “Find My” feature to erase the iPhone.
Step 1: Sign in to Find devices on iCloud using the Apple ID associated with the locked iPhone.
Step 2: From the “All Devices” list, you can see all the Apple devices associated with this Apple ID, and select the iPhone you want to erase.
Step 3: Click on the “Erase this device” button and confirm, that all the content and settings on the iPhone will be removed and you can regain access to it.
Way 4: Restore iPhone via iTunes
iPhone unavailable but no erase option? You can try to reset your device using iTunes, which does not require you to enter your Apple ID and password to restore your iPhone to factory reset.
Step 1: Make sure your computer has the latest version of iTunes, and then connect your iPhone to your computer.
Step 2: Put iPhone in recovery mode, iTunes will automatically recognize it and provide you with “Update” and “Restore” options, click the “Restore” button and confirm the reset operation.
Step 3: iTunes will immediately start to download and install the latest software firmware for your iPhone, wait for the process to finish, and the device will be out of the iPhone Security Lockout mode and the “support.apple.com/iphone/passcode” message will be removed.
Remove ‘support apple com iPhone passcode’ Screen without Data Lose[iOS 17]
If you forget your iPhone passcode, you’ll have to erase the iPhone unless you’re able to enter the correct passcode before it is completely locked. But in iOS 17, you still have a chance to keep the data on your phone if you forget it within 72 hours of changing your new password.
Step 1: Enter the wrong passcode five times, then tap the “Forgot Passcode” button that appears on the iPhone screen.
Step 2: Tap on the “Enter Previous Passcode” option.
Step 3: Enter the old passcode and then set and verify the new passcode, now you can use it to unlock the iPhone to get rid of the “support Apple com iPhone passcode” screen.
Can Apple Help You Unlock the iPhone without a Password?
If you prove that you are the owner of this locked iPhone, then Apple may guide you to wipe the device to unlock it. Unfortunately, Apple can’t help you unlock your data unless you remember the correct passcode, which means that after unlocking your iPhone without a password, you’ll get a “new” device that won’t have any files.
This article summarizes the most popular and effective ways to unlock an iPhone without passcode to help you remove the “support-apple-com-iphone-passcode” screen, and hopefully, these will allow you to get back full control of your iPhone.