Processing the emails in iPhones is usually done using the built-in platform called Mail. With the Mail app, you can respond and view important emails in just a few screen clicks. However, it can be incredibly frustrating when your mailbox doesn’t work and you can’t check in your emails. Although, the Mail app is developed and maintained by Apple itself and this is the reason that makes more people rely on this platform extensively. But just like any other application, the Mail app could also be infiltrated by some bugs and flaws that can give rise to random problems.
This guide will give you a descriptive walkthrough with the basic steps to help you check your mail and get the Mail app on iOS fixed. Also, this guide will assist you in understanding the problem and getting the exact help needed from your mail provider.
Things to Consider Before Beginning
But before beginning with the steps you need to keep in mind and check that when you create an iOS or iPadOS backup in iTunes or iCloud, it takes the backup of your email settings, but not your emails. So, if you alter or delete the settings of your email account settings, the previously downloaded emails might get removed from your device.
Fixes For iPhone’s Mailbox Not Working
So now, have a look at the following things that you can try when your iPhone’s mailbox is not working and you can’t receive emails.
Restart your iPhone
Minor system errors are the first things to rule out that might be brought into your iPhone system by any recent update. It is normal for the apps to act up after any update as they react to the recent system changes that are implemented on the device. And this is something that is likely to happen with the Mail app after updating the software of your iPhone to the latest version. So, generally, restarting the phone is likely what is needed to get things back up and make the app work for minor post-update symptoms. Thus, restarting your iPhone should be the first possible solution that you should try in case your mailbox is not working.
After restarting your phone, wait for re-establishing the Wi-Fi connection and retry launching the Mail app once your iPhone is online and create send a sample email to your own email account. If you receive that email, that means the problem is fixed. Otherwise, you would need to try other ways for eliminating the issue.
Refresh your Internet Connection
A stable internet connection is a must for your iPhone to process emails. Thus, a slow internet connection must also be ruled out. For re-establishing or refreshing your iPhone’s internet connection you can use any of these methods.
- The typical way of refreshing the internet connection is through the Wi-Fi toggle. Here are the steps for it:
- Tap on Settings from the Home screen.
- Then switch OFF the Wi-Fi feature by tapping it once.
- After a few seconds, turn the feature ON again by toggling the Wi-Fi switch.
- Give enough time to your iPhone to re-establish the Wi-Fi signal and reconnect to the Wi-Fi network.
- Another way to refresh the wireless connection on your phone is through the trick that includes Airplane mode. It gives a simultaneous restart to your iPhone’s wireless radio and relevant features. Here are the steps for it:
- Tap on Settings from the Home screen.
- Select Airplane Mode.
- Turn the Airplane Mode ON by toggling the feature. Doing so would disable your iPhone’s wireless radios and associated features like Bluetooth and Wi-Fi.
- While Airplane Mode is active, reboot your iPhone to clear the network cache.
- After the reboot, go back to the Airplane Mode menu and toggle the switch to turn it OFF again.
Remove then Re-add Your Email Account.
Sometimes, the login session of your email id might have been voided from the update making it no longer valid. In this case, you need to sign back into your email account. However, if the update ended up corrupting your email, you will need to delete the email account so that you can set it up as new. Follow the steps for that:
- Tap Setting from the Home screen.
- Select Passwords & Accounts.
- Select the email account to be deleted.
- Tap the Delete Account option.
After your email account is deleted, restart your iPhone to clear out errant cached files (if any) and temporarily corrupted email data stored on the Mail app of your iPhone. After executing the above steps, continue with the following steps to add your email account on your iPhone:
- Tap Setting from the Home screen.
- Select Passwords & Accounts.
- Tap the Add Account option.
- Select the email provider of your email account from the list.
- Enter your email address and password. Tap Next.
- Wait for your email account to be verified by the Mail app.
- After the account verification, select the information from your email account and tap Save.
Check Your Email Username and Password
If your email isn’t downloading or sending, there could be a problem with the username and/or password that you entered for your email account. In such a situation, it is most likely that you will get a pop-up window that would ask you to enter your username or password.
Check Email Settings
On the iPhone, email accounts can be set to check email on a schedule (for example, every 30 minutes) or to push the mail on your iPhone as soon as it arrives. This setting impacts how your emails arrive on your device.
Wrapping Up
If all the above steps and your email provider couldn’t help you, then it might be a bigger or more complex problem to be solved. In such a case, the best option is to get help directly from your nearest Apple Store or call Apple Support.
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