With so many VoIP phone system options to choose from, it can be hard to find the right one for your business. Just a few years ago, there were only a handful of providers that offered these services. Nowadays, there are more than 10 companies competing for your attention and almost all of them have different packages and pricing schemes. In this blog post, we will discuss some of the factors you should consider before choosing your VoIP service provider as well as give you tips on how to save money with VoIP telephony!
Key Features of VoIP Phone System
VoIP phone system has various features that make it a great choice for small businesses. VoIP is usually used in the USA and Canada, but there are some companies offering international VoIP plans if you’re planning to expand your business overseas. The VoIP service providers charge customers on a per-minute basis, which means you only pay for VoIP calls that you make. You can get VoIP phone service for a low monthly fee and pay as you go.
The VoIP plans are flexible, which means there is no contract to sign if your small business does not need it. Some providers of the VoIP system offer unlimited calling plans at very competitive rates.
1. Find Me/Follow Me Call Routing
Another distinct feature that a VoIP system should include is Find Me/Follow me call routing. It lets users build an array of numbers that are able to be reached even if their primary phone number is not available. For instance, if you receive an incoming call on your desk telephone and you are not available to answer the call, it will be routed to an alternative number you’ve added to the system after a set time.
If you don’t respond to the number to your house number and the phone will be transferred to your mobile phone after just a few minutes and will ring. When all alternate numbers are used up, you will leave an automated voice message.
2. Voicemail to Email
According to research, the average person uses their email about 15-20 times the course of a day! This implies that this is an option that could aid you in a number of ways. It will also ensure that your message will be sent promptly via email, increasing the efficiency and cutting down on the amount of time you’d otherwise have to be spending on a phone call.
The VoIP phone feature record an audio message in an audio format, generally in MPG or Wav format, and sends the file through an email. The recipient can download the file from their email address and listen to it using their phone or any other device with an audio player.
3. Call Barging
Call barging is a telephone system that uses VoIP that permits you to take part in live calls and converse with either the person calling or the agent. The major benefit of calling barging is that it will allow administrators to become more active in quality assurance as well as instructing call center workers.
Other advantages associated with call barging include the possibility of training the personnel of call centers and providing an individual service to customers who are VIPs as well as decreasing call escalation and ensuring excellent customer service call quality.
4. Call Recording & Monitoring
Call recording via VoIP is a secure method to store audio files of phone conversations on the internet. It can be used to record both incoming calls as well as outgoing calls. Once you’ve recorded your call, you’ll be able to play it back as many times as you would like to discover the problem and later fix it.
Also call monitoring is another feature of VoIP telephone systems that allows you to track call activity in real-time. For instance, you can be able to see which calls were held for a lengthy time, which calls were routed or returned, how many calls are still in the queue and the list goes on. This data will assist you in determining more efficient strategies to improve your processes and improve the customer experience.
5. On-Call Coaching
The VoIP phone system lets you talk with your staff and senior staff members talking to the client or customer without interfering with anything or anyone. As an example, suppose that you are a new employee who is confused regarding something in a conversation or requires assistance from a senior member regarding an organizational policy or technical feature of a product. In this case, you can get assistance from seniors without being not noticed by the client or customer you’re calling with.
6. Music on Hold
It is a fact that no employee or company would ever want to put the customer’s phone on hold and wait until you can solve their issue, as it’s insincere and can turn off customers. But we’re not saying that listening to music will benefit you as well, but it is certain to make people believe that you’re keen to help them.
In addition to the above, using a VoIP telephone system with a feature, such as the On-Hold feature of VoIP phone system is also an effective method to inform your customers about the latest products and services that you’re likely to unveil in the near future. Additionally, you can get them interested by letting them know about the coming contest, and then award points.
7. Integration of Business Tools
Integration is a crucial element for the success of every VoIP phone. This is why you should ensure the VoIP system you choose to use fast and efficient technology for integration that permits users to connect with your VoIP system with many other tools and programs for businesses. For instance, if you’ve purchased VoIP USA to support the financial sector, integrate the tools related to the business you run.
In simple terms, the more software you connect to your VoIP system and the more efficient your communications process will be, and the better analysis you’ll get, and the greater outcomes you’ll get. To ensure this, select a virtual phone system that has a comprehensive and advanced integration feature.
8. Mobile Twinning
Due to the growing popularity of remote-based work and remote working, it could be an essential VoIP telephone technology feature that all business phone systems must-have. Additionally, this feature allows you to utilize smartphones in conjunction with your company’s telephone system.
It’s almost like you’ve never been out of the office. When you use the virtual business phone number, you won’t have to wait around before calling, switching, or calling from the mobile device. But you must know more about greenhatfiles. A few of the benefits of mobile twinning are savings on calls and data, the ability to keep the phone on throughout the day with excellent communication, and more.
9. Video Conferencing
An additional VoIP telephone system function you must look for when you purchase one is a video conference. The name says it all the function lets you communicate with colleagues or create online video meetings.
Additionally, the majority of video conferencing software allows for screen sharing, which allows you to show your display to other participants and help them with understanding your documents,